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Catalyst helps software engineers excel in their
e-learning journey and be more proficient in their field
TIMELINE
12 weeks
TOOLS
Figma
FigJam
XD
Illustrator
TEAM
UX Team Lead
Product Owner
Front end Developer
CLIENT
Accenture Solutions
MY ROLE
Research
Information Architecture
Personas
User Journeys
Wireframes
UI
Design audit
⚠️This project was part of my work in my previous organization and due to its nature of confidentiality, client crucial data is being scrubbed without hampering the case study experience
E-learning solution for software developers to motivate them for completing their mandatory trainings and mark assessments more efficiently
PROBLEM
A long-established e-Learning portal Catalyst targeted towards software engineers gradually started facing drop-offs which was affecting the assessment completion rate as employees were unable to complete their trainings on time.
MAPPING THE PROCESS
I started by laying down the process blueprint for the product owner to translate my thinking process visually by presenting a sprint roadmap that the entire team followed through.
While adhering to timelines was an important dimension in the entire design process, for me as a design thinker,
feedback on each stage was equally important to move forward in the design phases.
I along with my team lead had set up a weekly review cadence with the client for shareouts and actionable feedback.
The involvement of devs early on worked in my favor for delivering solutions that were best suited for developers to execute in a tight deadline.
RESEARCH UNFOLDED NEW FINDINGS
The research phase started by breaking down client's project expectations and analyzing the existing portal to
identify stakeholders.
Qualitative interviews were conducted to understand needs and behaviors of each stakeholder and to leverage those insights to intervene for a better e-learning experience for all.
Next step was to map the journey for clearing mandatory trainings and identify pain points and emotional journey basis insights shared by the participants
USER JOURNEY GOAL:
Complete a given learning path before the due date
TURNING PROBLEMS INTO OPPORTUNITIES
After finding insights from different stakeholders about their current journey, I then started laying out the foundational themes and opportunities to explore for getting the best possible and optimized solutions for the users.
Breaking linearity:
Existing task flow was too linear for the user and would generally indicate just one focussed task to complete.
Learner first approach:
Encourage employees to take up more courses besides the mandatory ones to elevate their expertise in the field and provide them with skills that will set them apart
Empathy:
These learnings shouldn't look like a mandatory task for both employees and the admin, but an opportunity to help them grow and succeed in their careers. Copy and visuals should evoke a sense of accomplishment and encouragement to retain their zest.
UNDERSTANDING THE AUDIENCES
After intercepts with multiple stakeholders from the team, 3 personas were identified mainly basis their role in the company.
GIVING STRUCTURE TO FINDINGS
After the interventions, it was clear what structure was required to build the product and how will the hierarchy flow between different offerings. I consciously involved a developer from this phase onwards that will help me identify any tech constraints right at the architecture level.
Adopting design guidelines of Accenture, I started creating additional component library and screens which were presented at each sprint
PROPOSED SOLUTION
for Employees
Homepage:
Progress dashboard on the homepage to educate employees about their current courses.
Recommended courses displayed right on the homepage to let employees choose additional courses to add to their credibility.
My courses
Assessment pages
Result states
for Admin
Takeaways
Tech-optimized designs
Even though a certain design solution would be the best possible user experience, due to tech constraints it wasn't possible to implement it so finding a middle ground to deploy the best case experience.
Agile methodology
Being the only UX Designer on this project, it was crucial to run frequent evaluation rounds with product owners and developers to align on tech feasibility and business goals
Product Ownership
Working with distributed teams needed efficient communications throughout project lifecycle. This was a good learning experience beyond just focussing on designing the core product
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